How to Return Sorel Shoes: A Complete Guide

Hello there, Reader! We understand that sometimes, you might get a pair of Sorel shoes that don’t fit you properly or do not meet your expectations. It can be quite frustrating, but don’t worry, we’re here to help you with our complete guide on how to return Sorel shoes. In this article, we will cover everything you need to know about the process, including the strengths and weaknesses, frequently asked questions, and more. So, let’s get started!

Strengths of Returning Sorel Shoes

1. Convenience ⌚

Returning your Sorel shoes is easy and convenient. You can return them online or in-store, depending on your preference and location. With a hassle-free process, you can get a refund or exchange for a different size, style, or color.

2. Quality Guarantee 💯

Sorel assures the quality of their products, so if you encounter any issues, they will be happy to assist you in resolving them. With this guarantee, you can be confident that you are getting high-quality shoes.

3. Improved Customer Experience 🌟

If you get the wrong size or receive defective shoes, you might not want to buy from Sorel again. However, with the option to return shoes, you can have a better customer experience and maintain a positive relationship with Sorel.

4. Saves Money 💰

Returning Sorel shoes can save you money in the long run. If you get the wrong size or are not satisfied with the product, it’s better to return them rather than keep them and never wear them again.

5. Environmental Sustainability ♻️

By returning your Sorel shoes, you are also contributing to environmental sustainability. Rather than disposing of them, they can be repurposed or recycled.

6. Flexibility 🔄

If you require a different size, style or colour, Sorel offers the flexibility to choose what you need. This is crucial when purchasing online as it can be difficult to estimate sizes.

7. Satisfaction Guaranteed 😊

If you are not satisfied with your purchase, simply return it and Sorel will work with you to ensure your satisfaction. They are committed to their customers being happy with their purchase.

Weaknesses of Returning Sorel Shoes

1. Time Frame ⏰

Sorel offers a limited time frame for returns. This can be challenging when trying to exchange or return shoes, particularly if there are any delays in receiving them.

2. Shipping Costs 🚚

Returning shoes can be costly, particularly if you have to pay for the shipping. If you experience this, it’s recommended to return the shoes to a Sorel store to avoid significant shipping costs.

3. Lack of Availability 🚫

If you are wanting to exchange your shoes for an alternative pair, it may not be available in your size or style. This can be frustrating as it means you might have to suspend your purchase and wait for the right size to become available.

4. Wear and Tear 🛑

If the shoes are already showing wear and tear, they might not be eligible for a refund or exchange. This can be frustrating if you get a faulty pair of shoes, but it’s important to check the eligibility requirements before returning any shoes.

5. Quality Concerns ❌

If you are not happy with the quality of the shoes that were delivered, it can be challenging to have trust in other products being offered by Sorel. It’s important to communicate any quality concerns directly with Sorel to prevent any issues from occurring in the future.

6. In-store Return Limitations 🚪

Not all stores offer the same services. If the store that you purchased your shoes from does not offer refunds or exchanges, you may have to travel further afield to return or exchange them. This can be challenging if you don’t have a vehicle or transportation.

7. Return Eligibility Requirements ❓

Before returning your Sorel shoes, it is vital to check the eligibility requirements. If the shoes have been altered or show any signs of wear and tear, they might not be eligible for a refund or exchange. It’s essential to understand Sorel’s policy before making the return.

How to Return Sorel Shoes: Step-by-Step Guide

This step-by-step guide will help you return your Sorel shoes, either online or in-store. Follow these instructions closely to ensure a successful return process:

Step Instructions
1. Review Sorel’s return policy to ensure the shoes are eligible for return. The policy can usually be found on their website or by contacting customer service.
2. Collect your shoes, the receipt or order confirmation and original packaging if available.
3. Log in to your Sorel account if you purchased the shoes online. If you do not have an account, create one and access your order history.
4. Begin the return process by filling out the return form online if you purchased the shoes from the Sorel website. This step will require you to input the reason for the return and information related to the original purchase.
5. Print the return label and affix it to your package.
6. If you purchased the shoes from a retail store, bring the shoes, receipt or order confirmation and original packaging (if available) to the store. Inform the store employee that you want to make a return or exchange.
7. Provide your information (such as name and order number) to verify the return, and the employee will either provide you with an exchange or a refund, depending on your preference.

Frequently Asked Questions

1. How long do I have to return Sorel shoes?

It is essential to review and be aware of Sorel’s return policy. You typically have between 30 and 60 days to return shoes.

2. Can I get a full refund for my Sorel shoes?

Yes, you can get a full refund when returning your Sorel shoes within the timeframe specified in the return policy. If returning outside of this timeframe, you may receive store credit instead.

3. Can I exchange my Sorel shoes for a different size?

Yes, you can exchange your Sorel shoes for a different size or colour. Ensure you have reviewed Sorel’s return policy, eligibility requirements and the availability of the size you prefer before beginning the exchange process.

4. Can I return my Sorel shoes if they show wear and tear?

If the shoes show wear and tear, they might not be eligible for a refund or exchange. Review Sorel’s return policy and eligibility requirements before attempting to return your shoes.

5. Can I return Sorel shoes purchased from a retail store online?

No, you must return the shoes to the retail store they were purchased from if returning in-store.

6. Can I change my mind and return the shoes?

If the shoes meet Sorel’s return policy and eligibility requirements, you can change your mind and return the shoes.

7. Do I need to pay for shipping when returning Sorel shoes?

It depends on the circumstances. If the shoes were damaged or defective, Sorel will pay for the shipping. If you are returning the shoes because you changed your mind, you will usually need to pay for the shipping.

8. Can I find my nearest Sorel store online?

Yes, you can use the Store Locator feature on the Sorel website. This feature is located in the footer of every page.

9. What if I lost my receipt or order confirmation?

Contact customer service as they may be able to help you with your return by providing other forms of verification.

10. Can I return Sorel shoes bought on sale?

Yes, you can return Sorel shoes bought on sale as long as they meet Sorel’s return policy and eligibility requirements.

11. Are there any exclusions on returning the shoes?

Yes, some shoes might not be eligible for return due to their specific nature. Review the return policy and eligibility requirements to understand the exclusions.

12. How long will my refund take?

The time it takes for a refund to process varies. It usually takes two to three business days for the refund to show up on your credit card statement.

13. Can I return a gift I received?

If you received the shoes as a gift, you can still return them, but you will typically receive store credit rather than a refund.


Thank you for reading our complete guide on how to return Sorel shoes. We hope it has been helpful and informative. Returning shoes to Sorel is easy and convenient, and it’s important to be aware of the strengths and weaknesses of the process before making a return. Remember to review the return policy, eligibility requirements, and FAQs before initiating the return process. With this guide, we believe you can have a successful return and continue to enjoy Sorel’s high-quality shoes!

Before you go, we would like to remind you that Sorel takes their customers’ satisfaction seriously. If you have any concerns or issues with their products or services, be sure to contact customer service for assistance. Thank you for reading, and we hope you find the perfect pair of Sorel shoes for you!

Disclaimer: The information provided in this article is intended for educational purposes only and does not constitute legal or financial advice. Please refer to Sorel’s policies and consult a professional for further assistance and information.

Leave a Comment