How to Return ECCO Shoes: The Ultimate Guide

Greetings, reader! Are you unsatisfied with your recent ECCO shoe purchase, or did you accidentally receive the wrong size? Do not fret, as ECCO has a hassle-free return policy to ensure customer satisfaction. In this article, we will explain in great detail the process of returning ECCO shoes.

Step 1: Determine Eligibility for Return

Before initiating the return process, ensure that your shoes meet the following criteria:

💡 Shoes must be in their original condition
💡 The item must be unused, unmarked, and undamaged
💡 The item must contain the original tags and packaging
💡 The shoes must be returned within 30 days of purchase

Step 2: Collect Return Information

After ensuring that your shoes meet the eligibility criteria, gather the necessary return information:

💡 Your personal information, including name and order number
💡 Reason for return

Step 3: Initiate the Return Process

To initiate the return process:

💡 Visit the ECCO website and log into your account
💡 Open the order containing the shoes to be returned
💡 Choose the reason for return and submit the request

Step 4: Prepare the Shoes for Return

After initiating the return process, prepare the shoes for return:

💡 Re-package the shoes in their original box with the tags attached
💡 Include a copy of the return authorization email or packing slip

Step 5: Ship the Shoes

Finally, ship the shoes to ECCO:

💡 Use the carrier of your choice to ship the package
💡 Include the prepaid return label that came with your original order
💡 If the prepaid label is missing, contact ECCO customer service for assistance

Frequently Asked Questions

1. What is ECCO’s return policy?

ECCO returns are accepted within 30 days of purchase, provided the shoes are in their original condition and packaging.

2. How long does it take to process a return?

Once ECCO receives the return, it typically takes 3-5 business days for processing and refunding.

3. Can I return shoes in-store?

ECCO does not accept in-store returns for online purchases.

4. What if my shoes are defective?

If your shoes are defective, contact ECCO customer service to initiate a warranty claim.

5. Can I exchange my shoes instead of returning them?

ECCO does not offer direct exchanges. You will need to initiate a return and then place a new order for the replacement item.

6. Are there any return fees?

ECCO does not charge fees for returns for most US states. However, a few states have imposed return fees. Contact customer service for specific details.

7. Can I return shoes without the original packaging?

No. Shoes must be in their original packaging with the tags attached for a return to be processed.

Strengths and Weaknesses of ECCO’s Return Policy


ECCO’s return policy is customer-centric, ensuring that customers are satisfied with their purchases. ECCO provides prepaid return labels, eliminating return costs for the customer.


ECCO places strict restrictions on the return process, such as requiring the original packaging and limiting the return period to 30 days.


Returning ECCO shoes is a hassle-free process that ensures customer satisfaction. By following the above steps and guidelines, you can return your shoes and receive a refund or exchange in no time. Don’t hesitate to contact ECCO customer service if you have any issues or special circumstances regarding your return.

Thank you for reading this article on how to return ECCO shoes. We hope it has been informative and helpful in guiding you through the return process. Don’t forget to bookmark this article for future reference.

Disclaimer: This article is intended for informational purposes only. Please refer to ECCO’s official return policy for the most accurate and up-to-date information.

Leave a Comment